Refund policy

Returns

You may return any unworn piece within 30 days of delivery for a full refund.

To be accepted, a piece must be unworn, undamaged, and returned with any
packaging it arrived in.

Return shipping

If you are returning a piece for a refund, return shipping is on us. Email us
and we will send you a prepaid return label.

If you are exchanging a piece for a different size, length or metal, return
shipping is arranged and paid by you. We cover the cost of sending the new
piece out to you.

Personalized pieces

Engraving is complimentary, and it is also permanent. A piece that has been
engraved is made for one person and cannot be resold, so engraved pieces are
final sale and cannot be returned or exchanged.

The 1-year warranty still applies to engraved pieces: if the material is
damaged, we will repair or replace it.

Please check your engraving text carefully before you order. If you spot a
mistake, email us at info@auralisjewels.com right away — if the piece has not
gone into production yet, we will fix it.

International returns

For orders shipped outside the United States, return shipping is arranged and
paid by the customer, for both refunds and exchanges.

Exchanges

Within the same 30 days, you may exchange an unworn piece for a different
size, length, metal or karat of the same design.

Because every piece is made to order, an exchange is produced after we receive
your return, and is ready to ship within 5-7 business days of that.

If the new piece costs more, we will send you a payment link for the
difference. If it costs less, we refund the difference to your original
payment method.

How to start a return or exchange

Email us at info@auralisjewels.com with your order number and tell us whether
you would like a refund or an exchange. We will send instructions from there.

Refunds

Once your return arrives and is inspected, your refund is issued to the
original payment method. Because our prices include tax, the full amount you
paid is refunded.

Warranty

Separately from returns, every piece carries a 1-year warranty. For 1 year
from purchase we will repair or replace a piece if the material is damaged.
The warranty does not cover lost items, scratches from normal wear, improper
use or storage, or modification by a third party.

Exceptions

Pieces that have been worn, damaged after delivery, altered by a third party,
or engraved cannot be returned.