Warranty
Every Auralis piece carries a 1-year warranty from the date of purchase. It covers the part we are responsible for: how the piece was made.
What is covered
For 12 months from your purchase date:
- a stone coming loose or falling out of its setting
- a solder or weld separating
- a clasp or catch failing
- the surface finish breaking down early under normal wear
We repair the piece at no cost. If it cannot be repaired, we replace it with the same design.
Within the United States, shipping is on us in both directions.
What is not covered
- accidental damage or impact
- misuse, and contact with chemicals — chlorine, cleaning products, or perfume applied directly onto the piece
- normal wear, and the small scratches that come with it
- loss or theft
- damage following a repair or resizing carried out by someone else
Engraved pieces
The warranty applies to an engraved piece exactly as it does to any other. Engraving makes a piece final sale — it does not shorten or void the warranty.
How to make a claim
Email info@auralisjewels.com with your order number and a photograph of the piece. We will tell you what happens next, and send a prepaid label if it needs to come back to us.
The warranty is separate from returns. If you simply changed your mind, see our Returns & Exchanges policy — you have 30 days from delivery.